Due to COVID-19, we have temporarily moved to telephone appointments. Please do not come to clinic unless told to do so. TRIAGE We have an emergency phone line 8.30am - 4.30pm Monday to Friday and 9.00 - 11.00am on Saturday for emergency cases (PEP, sexual assault, emergency contraception and Under 16's) and you can call us on 0161 701 1513 or 0161 701 1514. Based on the information you give us, we will assess each case individually and advise you accordingly.
Patients living with HIV and concerned about COVID-19
HIV patients are strongly advised to visit the British HIV association website which has extensive information on COVID-19 - BHIVA COVID-19 updates
We also have a dedicated, contraception only, telephone line. The line is available Monday –Friday 9.00am-3.00pm (excluding Bank Holidays) on 0161 701 1523, you will be contacted by a clinician for a telephone consultation
Our services are confidential. This means we won’t tell anyone (your parents, carers, school, friends, partner, police, GP etc.) about your visit. Sometimes we might need to share some information about you if we are worried that you or someone else is at risk of being harmed. If we needed to do this, we would always try and discuss it with you first.
Are there any circumstances where you would break my confidentiality?
There are some exceptional circumstances where confidentiality would be broken. Information in exceptional circumstances can be shared if:
- It is required by law
- It is felt to be in your or the public’s best interest i.e. child or adult safeguarding concerns
- it could prevent a serious crime e.g. terrorism
Your consultation will be kept confidential. Your notes are separate to your general medical records, and any tests we do are sent off using a number rather than a name.
Any information that you provide will be stored safely and securely.
Your contact details
We may occasionally need to contact you about your treatment. Please tell the clinic's reception or nurses how you would prefer to be contacted (a mobile number is fine) and keep us informed about any changes to your address or telephone number. The reception staff will check this on each visit to ensure we have your records up to date and improve how we communicate with you about your care.
Your electronic record
Your information is mainly kept in an electronic system. Like other NHS organisations, we use sophisticated and robust firewalls. The firewalls of our electronic system are regularly updated.